How do I place an order online?

Browse our products, select your preferred size and quantity, and add the items to your cart. Proceed to checkout, provide your delivery and contact details, select an available payment method, and confirm your order.

Do I need an account to place an order?

You may browse products without an account. Creating an account is recommended so you can save your information, review your orders, and enjoy a faster checkout experience.

Are tiles sold per piece or per box?

Tiles are sold per box unless otherwise stated. The number of pieces in each box are shown on the product page.

How do I know how many boxes I need?

Measure the length and width of the area and multiply them to get the total square meters. We recommend adding an allowance for cutting, breakage, and future repairs:Standard layouts: add approximately 10%Diagonal or patterned layouts: add approximately 15%Complex layouts: consult your architect, designer, or installerAlways round up to the next full box.Use our tile calculator to estimate.

Can I order additional tiles later?

Yes, subject to availability. However, tiles produced in different batches may have slight shade or size variations. We strongly recommend ordering the complete required quantity, including allowance, at the same time.

Can I reserve an item?

Reservation policies may depend on product availability, payment status, and the fulfilling branch. Please contact our customer service team for assistance.

What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at atafeh.z@gmail.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

LUZ-01 Porcelain White

₱379.00

₱0.00 ₱379.00

LUZ-TT06 3.0 mm

₱109.00

₱0.00 ₱109.00

MIN-BTN329

₱1,315.00

₱0.00 ₱1,315.00

MIN-LM21025

₱3,600.00

₱0.00 ₱3,600.00

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Frequently Asked Questions